END-USER TERMS OF SERVICE (B2C) — Kaylo.cc

Last Revised: September 25, 2026

Welcome to Kaylo! These End-User Terms of Service ("Terms") govern access to and use of the Kaylo website (kaylo.cc, app.kaylo.cc), mobile applications (cc.kaylo.app), Telegram Mini Apps, and related services (collectively, the "Platform").

These Terms constitute a legally binding agreement between FOP YUSHCHENKO OLEKSANDR SERHIIOVYCH (Tax ID / RNTRC: 3431104630, State Register Entry: 23.08.2019, 2 480 000 0000 232410, registered legal address: Apt. 74, 7 Dzherelna St., Kharkiv, 61183, Ukraine) ("Kaylo", "we", "us") and you ("User", "You").

BY CREATING AN ACCOUNT, ACCESSING, OR USING THE PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU ARE A PARENT OR LEGAL GUARDIAN REGISTERING A CHILD, YOU AGREE TO THESE TERMS ON YOUR OWN BEHALF AND ON BEHALF OF YOUR MINOR CHILD. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE PLATFORM.

1. USER ROLES & ACCOUNT REGISTRATION

1.1. User Categories: The Platform serves multiple categories of users within youth sports ecosystems:

• Parents & Legal Guardians: Adult account holders managing family schedules, registrations, payments, and minor athlete profiles.
• Minor Athletes / Players (Ages 2 to 18): Youth participants participating in training sessions, completing homework drills, tracking skills, and earning rewards under parental supervision.
• Adult Athletes: Individuals of legal majority participating in club sports.
• Coaches & Academy Staff: Athletic instructors managing training sessions, logging attendance, assigning video drills, and assessing athletic performance.
• Referees & Match Analysts: Officials logging match events, tournament scores, and competitive statistics.

1.2. Account Security: You are responsible for safeguarding your login credentials and for all activities that occur under your account. Notify us immediately at [email protected] if you suspect unauthorized access.

2. MINORS, AGE RULES & PARENTAL AUTHORIZATION

2.1. The Platform is used by sports organizations whose participants may be minors. There is no single age threshold that governs every account or processing activity. GDPR Article 8 sets a Member State age threshold between 13 and 16 only where a service of the information society is offered directly to a child and consent is the legal basis. COPPA may apply to covered US services collecting personal information from children under 13. Other local laws may also apply. A minor’s profile must be created or linked through the parent/guardian or Academy flow available for the service, subject to applicable law. A minor must not provide consent independently where the law requires parent or guardian authorization.

2.2. Parent or Guardian Role: By creating or linking a child profile, the parent or legal guardian confirms that they are authorized to act for the child and agrees to supervise the child’s use where appropriate. The Academy remains responsible for notices and permissions required for records it controls. Acceptance of these Terms is not, by itself, a separate consent for health data, public photos/videos, or advertising where applicable law requires a distinct consent or authorization. See our Privacy Policy.

3. ASSUMPTION OF RISK & SPORTS INJURY LIABILITY WAIVER

3.1. Inherent Dangers of Athletic Activity: YOU ACKNOWLEDGE AND AGREE THAT PARTICIPATING IN SPORTS, ATHLETIC CONDITIONING, DRILLS, SOCCER PRACTICE, AND COMPETITIVE MATCHES INVOLVES INHERENT PHYSICAL RISKS. THESE RISKS INCLUDE, BUT ARE NOT LIMITED TO, MUSCLE STRAINS, BONE FRACTURES, JOINT INJURIES, HEAT EXHAUSTION, CONCUSSIONS, CARDIOVASCULAR EMERGENCIES, PERMANENT BODILY DISABILITY, OR DEATH.

3.2. Voluntary Participation in Drills: Any training drills, homework exercises, video lessons, or skill challenges presented on the Platform are undertaken entirely voluntarily. Parents and guardians must ensure that minor athletes perform home exercises in a safe, hazard-free physical environment using appropriate athletic footwear and protective gear.

3.3. WAIVER AND RELEASE OF LIABILITY: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU, ON BEHALF OF YOURSELF, YOUR MINOR CHILDREN, HEIRS, AND LEGAL REPRESENTATIVES, HEREBY VOLUNTARILY AND FOREVER RELEASE, WAIVE, AND DISCHARGE KAYLO, FOP YUSHCHENKO OLEKSANDR SERHIIOVYCH, AND OUR DEVELOPERS, OFFICERS, AND AGENTS FROM ANY AND ALL CLAIMS, LIABILITIES, LOSSES, DEMANDS, OR CAUSES OF ACTION ARISING OUT OF ANY BODILY INJURY, ILLNESS, ACCIDENT, OR DEATH SUSTAINED WHILE PARTICIPATING IN ANY DRILLS, ATHLETIC SESSIONS, OR TOURNAMENTS RECORDED IN OR RECOMMENDED BY THE PLATFORM.

4. MEDICAL, HEALTH & NUTRITION DISCLAIMER

4.1. No Medical or Healthcare Services: Kaylo is an athletic recordkeeping and communications tool. KAYLO IS NOT A MEDICAL PROVIDER, CLINIC, OR HEALTHCARE PRACTITIONER. Nothing contained on the Platform constitutes medical advice, clinical diagnosis, physical therapy, or healthcare treatment.

4.2. Algorithmic Readiness Scores: The Platform features algorithms that calculate training loads, wellness indices, and "Readiness Status" (e.g., indicators regarding injury risk or intensity reduction). These indicators are automated computer approximations based on self-reported entries and attendance history. They are NOT medical clearances. Always consult a licensed physician, pediatrician, or physical therapist before returning a child to strenuous athletic activity following any illness, pain, or injury.

4.3. Nutrition & Meal Guidance: Any dietary tips, meal recommendations, age-band menus (U6–U17), or hydration cues provided on the Platform are general educational suggestions. Kaylo does not warrant that any menu or dish is free from allergens or suitable for an individual child’s medical conditions, metabolic restrictions, or food sensitivities. Parents and athletes bear sole responsibility for verifying ingredient safety.

4.4. Emergency Services: If a player experiences sharp pain, shortness of breath, dizziness, head trauma, or symptoms of concussion during training, STOP PHYSICAL ACTIVITY IMMEDIATELY AND SEEK EMERGENCY MEDICAL CARE.

5. AI AVATAR STUDIO & BIOMETRIC PRIVACY

5.1. The AI Avatar Studio may allow an athlete to create stylized avatar artwork from a source photo. By uploading an image, you confirm that you are the person depicted or are authorized to act for that person, and you permit processing needed to generate the artwork.

5.2. Kaylo does not use face recognition to identify users or create biometric templates for unique identification. The source photo may be processed by service providers needed to generate the artwork. Retention and deletion timing depend on the services and providers involved and on applicable security, backup, and legal-retention processes; no fixed deletion period is promised here. Kaylo does not intend to sell source photos or avatars to data brokers or use them as advertising creative.

5.3. Avatars are digital illustrations and artistic representations, not genuine photographs of professional matchday events.

6. USER-GENERATED CONTENT, VIDEO REELS & DMCA POLICY

6.1. User-Generated Content (UGC): Users may upload videos (e.g., homework drill submissions, match highlights, celebration reels) and post comments. You retain copyright ownership in your original content.

6.2. License to Kaylo: By uploading UGC, you grant Kaylo a non-exclusive, royalty-free, worldwide license to host, transcode, cache, stream, and display that content within the Platform, mobile app, and authorized tournament viewer modules in connection with providing the service.

6.3. Prohibited Content (Zero Tolerance): You agree not to upload any content that:

• Depicts nudity, sexual content, grooming, or child exploitation of any kind;
• Contains hate speech, cyberbullying, harassment, or threats of violence;
• Infringes any third-party copyright, trademark, or right of publicity;
• Contains unauthorized commercial advertising, spam, or malicious software.

6.4. Content Moderation: Kaylo maintains a zero-tolerance policy for objectionable content. Users may report abusive or infringing reels and profiles via the in-app reporting button. Kaylo investigates reports and removes violating content or suspends offending accounts within 24 hours.

6.5. DMCA Copyright Notice & Takedown (United States): Kaylo respects intellectual property rights. If you believe your copyrighted work has been copied and uploaded to the Platform in a manner that constitutes copyright infringement, send a written notice to our Designated DMCA Agent:

• Designated Agent: Copyright Officer, Kaylo (FOP Yushchenko O.S.)
• Email: [email protected]
• Address: Kyiv, Ukraine

Your notice must contain:

1. A physical or electronic signature of the copyright owner or authorized representative;
2. Identification of the copyrighted work claimed to have been infringed;
3. Identification of the material to be removed, including specific URLs or user profile paths;
4. Your name, address, telephone number, and email address;
5. A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law;
6. A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf.

7. KAYLO COINS, REWARDS & FAN SHOP MERCHANDISE

7.1. Virtual Gamification Points: Kaylo Coins are promotional digital tokens awarded to motivate young athletes for attendance, diligence, and completing sports homework.

• ZERO MONETARY VALUE: Kaylo Coins have ZERO cash value and are not a currency, legal tender, electronic money, or financial asset.
• Coins cannot be purchased with fiat currency, sold, transferred to third parties outside the Platform, or cashed out.

7.2. Fan Shop Fulfillment by Academies:

• Where an Academy enables an in-app Fan Shop allowing athletes to redeem coins or order physical merchandise (such as club jerseys, practice kits, water bottles, or trophies), the physical items are supplied and fulfilled exclusively by the respective Academy or its local merchandise partner.
• Kaylo is not the manufacturer, distributor, retailer, or guarantor of physical merchandise.
• Kaylo disclaims any liability for sizing errors, non-delivery, manufacturing defects, or product safety issues regarding merchandise redeemed or purchased from an Academy.

8. FINANCIAL RELATIONS, PAYMENTS & REFUNDS

8.1. Direct Club Payments: All monetary payments for sports training, monthly memberships, seasonal camps, tournament participation, or athletic equipment are transactions between You and your Sports Academy.

8.2. Payment Processing: Where you pay through the Platform (via Apple Pay, Google Pay, Monobank, Stripe, WayForPay, or LiqPay), your payment is processed by third-party payment gateways directly to the Academy’s merchant account. Kaylo does not store full credit card numbers and is not a merchant of record or escrow provider.

8.3. Refunds & Billing Inquiries: Because funds are received by the Academy, all refund requests, withdrawal notices, and fee disputes must be directed to your Academy's management. Kaylo does not process refunds for sports training or events.

8.4. EU Consumer Right of Withdrawal Notice: If you are a consumer residing in the European Union purchasing digital services directly from Kaylo, you have the right to withdraw within 14 days without giving reason. However, you acknowledge and agree that your right of withdrawal is waived once the performance of digital content or services has begun with your prior express consent.

9. ACCEPTABLE USE & CHILD SAFETY

9.1. Rules of Conduct: You agree to use the Platform in good faith and shall not:

• Falsify age, date of birth, testing metrics, or match statistics;
• Use automated bots, spiders, or scripts to manipulate attendance or coin balances;
• Engage in aggressive, toxic, or vulgar communications in team chats;
• Circumvent branch security or attempt unauthorized access to other academies' tenants.

9.2. Protection of Minor Athletes: In alignment with youth sports protection standards (such as the US SafeSport Act):

• Coaches and staff must maintain transparent, professional communications.
• Direct one-on-one messaging between adult coaches and minor athletes is prohibited unless parent accounts are visibly included or the communication is public to the team roster.
• Any report of inappropriate conduct towards a minor will result in immediate account suspension and referral to competent law enforcement authorities.

10. SUSPENSION AND TERMINATION

10.1. Termination by User: You may stop using the Platform at any time. You may request deletion of your account and personal data through the in-app settings or by contacting [email protected] ("Kill Switch").

10.2. Termination by Kaylo: We reserve the right to suspend or terminate your account immediately if:

• You violate these Terms or our Acceptable Use standards;
• We detect fraudulent or automated manipulation of metrics;
• Your Sports Academy terminates its enterprise subscription with Kaylo;
• Required by legal or regulatory authorities.

11. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

11.1. Disclaimer: THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KAYLO DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

11.2. Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KAYLO, FOP YUSHCHENKO OLEKSANDR SERHIIOVYCH, OR OUR CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, LOSS OF ATHLETIC OPPORTUNITY, PERSONAL INJURY, OR DEVICE DAMAGE, ARISING FROM YOUR USE OF THE PLATFORM.

11.3. Liability Cap: IN JURISDICTIONS WHERE LIABILITY CANNOT BE FULLY DISCLAIMED, KAYLO’S MAXIMUM AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS SHALL BE LIMITED TO THE AMOUNT YOU PAID DIRECTLY TO KAYLO IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR FIFTY UNITED STATES DOLLARS ($50.00 USD) (OR EQUIVALENT IN LOCAL CURRENCY), WHICHEVER IS GREATER.

12. DISPUTE RESOLUTION, ARBITRATION & CLASS ACTION WAIVER

12.1. Informal Resolution: Before initiating legal proceedings, you agree to contact us at [email protected] to attempt an informal, good-faith resolution.

12.2. Governing Law (Non-US Residents): For users outside the United States, these Terms are governed by and construed in accordance with the substantive laws of Ukraine. Unresolved disputes shall be subject to the jurisdiction of the competent courts in Kyiv, Ukraine.

12.3. Mandatory Binding Arbitration (United States Residents):

• If you reside in the United States, any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or breach thereof, shall be determined by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
• The arbitration shall be conducted before a single neutral arbitrator. The Federal Arbitration Act (FAA) governs the interpretation and enforcement of this section.

12.4. CLASS ACTION WAIVER (UNITED STATES): YOU AND KAYLO AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR CANNOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

13. APPLE APP STORE & GOOGLE PLAY PROVISIONS

13.1. Apple Store Acknowledgment: If you downloaded the mobile app from the Apple App Store, you acknowledge that:

1. These Terms are between You and Kaylo only, not with Apple Inc. ("Apple"). Kaylo is solely responsible for the app and its content;
2. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the app;
3. To the maximum extent permitted by applicable law, Apple has no warranty obligation whatsoever with respect to the app;
4. Apple is not responsible for addressing any claims by you relating to the app, product liability, consumer protection, or intellectual property infringement;
5. Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

14. CONTACT INFORMATION & LEGAL REQUISITES

For questions, support, or legal inquiries, please contact:

• Service Provider: Sole Proprietorship (FOP) YUSHCHENKO OLEKSANDR SERHIIOVYCH
• Tax ID / RNTRC (РНОКПП): 3431104630
• State Register Entry Date & Number: 23.08.2019, 2 480 000 0000 232410
• Registered Legal Address: Apt. 74, 7 Dzherelna St., Kharkiv, 61183, Ukraine
• Customer Support: [email protected]
• Privacy & Data Protection Inquiries: [email protected]
• DMCA Copyright Agent: [email protected]